sales@pivanco.com
Our dedicated customer support team is here to assist you 7 days a week via email. For any inquiries, please reach out to us at sales@pivanco.com. We aim to respond to all messages within 24 hours.
213-577-9186
For urgent matters or immediate assistance, please call us at 213-577-9186. Our team is available during business hours and ready to help.
639 pico st San Fernando ca 91340
This is our Business Address. If you have any inquiry, please visit us.
FREQUENTLY ASKED QUESTIONS
Yes, we strive to ensure that the product you receive matches the image displayed on our website. However, please note that slight variations in color or texture may occur due to differences in monitor settings or natural material characteristics. Rest assured, we are committed to delivering high-quality products that meet your expectations.
To return an item, please follow these steps:
1. **Review Our Return Policy:** Check our return policy on the website to ensure your item is eligible for a return.
2. **Initiate the Return:** Contact our customer service team through the contact form on our website, by email, or by phone. Provide your order number, details of the item(s) you wish to return, and the reason for the return.
3. **Receive Return Instructions:** Our customer service team will provide you with return instructions, including the return address and any necessary shipping labels.
4. **Pack and Ship the Item:** Securely pack the item in its original packaging (if possible) and include any accessories, manuals, or tags. Ship the item back using a trackable shipping method.
5. **Processing Your Return:** Once we receive and inspect the returned item, we will process your refund or exchange according to our policy. Please allow a few days for the refund to reflect in your account.
If you have any questions or need assistance, please reach out to our customer service team; we’re here to help!
Yes, we often restock items that are marked as “out of stock,” depending on availability and demand. If an item you are interested in is currently unavailable, we recommend checking back later or signing up for notifications if we offer a restock alert option on the product page. You can also contact our customer service team for more information about expected restock dates or alternative options. We strive to keep popular items available for our customers and appreciate your patience!